Refund and cancellation policy

This policy covers deposits and fees for Evolution Advancedcloud workshops, clinics, and coaching. It does not cover products we do not sell.

Deposits

A 25% deposit secures a workshop or clinic place. Deposits are non-refundable except where we cancel the date or move it by more than fourteen days without offering a suitable alternative you accept.

Eligibility for refunds

If you cancel a workshop or clinic more than fourteen days before the start date, the balance paid above the deposit is refundable. Cancellations inside fourteen days forfeit the balance unless we fill your seat from a waitlist, in which case we refund the balance minus an administrative fee of £40.

Partial refunds

If illness prevents attendance and you notify us before the first session with reasonable evidence, we may offer a partial credit toward a later intake equal to 50% of fees paid, valid for twelve months. Credits are not cash refunds.

Coaching sessions

One-to-one coaching cancelled with at least 48 hours’ notice may be rescheduled once at no charge. Later cancellations or no-shows are charged in full. Prepaid blocks unused within six months are non-refundable but may be extended once by mutual written agreement.

Work already started

Once a workshop day has begun, that day’s fee is non-refundable. Printed materials already produced for you remain yours; we do not reclaim workbooks.

Purchased materials

Standalone replacement chart packs ordered after a programme are non-refundable once dispatched.

Our cancellations

If we cancel a programme, you may transfer to another date or receive a full refund of sums paid for that programme, including the deposit, within fourteen days of our notice.

Refund method and timing

Approved refunds return to the original payment method within ten working days of approval. Bank processing times may add a few days.

How to request a refund

Email hello@evolution-advancedcloud.digital with your name, programme, payment date, and reason. You may also write to 53 St Andrews Lane, Dacre, HG3 8UD, United Kingdom or call +44 078 2512 9643.

Exceptions

Statutory rights under United Kingdom consumer law remain unaffected where they apply to distance contracts for services.